Shipping Policy

Last Updated: April 9th 2026

At Call3D, we are committed to providing you with high-quality replacement parts for your essential 3D printers. To maximize efficiency and offer you the best possible value, we have optimized our global supply chain. Please review the details about our shipping process below.

1. Order Processing & Shipping Time

We guarantee shipment within 24 hours / the next business day after payment is confirmed. All orders are processed and dispatched within 24 hours (Monday through Friday, excluding weekends and holidays).

2. Our Strategic Shipping Hub

To ensure fast and cost-effective delivery to our customers worldwide, we operate from a strategically located warehouse in Shanghai, near the Tesla Gigafactory. This allows us to efficiently consolidate and dispatch orders directly via air freight.

3. Shipping Method & Transit Time

We ship all international orders via reliable air freight through our trusted logistics partner, YunExpress.

Shipping Destinations

Call3D ships to the following countries and regions:

• Americas: United States (contiguous 48 states), Canada
• Europe: United Kingdom, Germany, France, Netherlands, Sweden, Spain, Hungary, Denmark, Poland, Belgium, Switzerland, Finland, Austria, Norway, Ireland
• Oceania: Australia, New Zealand
• Asia Pacific: Japan, Singapore

Note: We do not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other U.S. territories. For the United Kingdom, remote areas and overseas territories are excluded.

Can’t find your destination?
If you do not see your country/region listed above, please contact us. We will check whether our logistics partners can deliver to your location.

Free Shipping

We offer free standard shipping on all orders over $45. This discount is automatically applied at checkout—no code required.

The Journey to You: 2-Stage Delivery Process

1. First Stage: Shipping from Shanghai to the destination country
2. Second Stage: Local last-mile delivery

Total time is the combined transit time from dispatch to delivery.

Estimated Total Delivery Time (Business Days)

Local Last-Mile Carriers

Once the package arrives and clears customs, it will be handed off to a local partner carrier:

• United States: USPS
• Germany & Netherlands: DHL
• United Kingdom: Evri
• Spain: CTT
• France: Colisprive
• Other regions: Authorized local logistics providers

Note: This is an estimate only. Delays may occur due to customs inspections, peak seasons, or regional logistics disruptions.

4. Order Tracking (Full Transparency for Your Peace of Mind)

We provide tracking services to keep you updated on your package’s status at every step.

Initial Tracking: You will receive a YunExpress order number immediately after your order ships. Use this number to track the package from our warehouse to your destination country.

Local Carrier Tracking:
• For the U.S., Germany, Netherlands, UK, Spain & France: Once the local carrier receives the package, you will get a corresponding local tracking number. Use the carrier’s official website for real-time delivery updates.
• For other regions: Only the YunExpress tracking number will be provided (no local carrier tracking available).

5. Customs and Import Duties

At Call3D, we strive to offer transparent and stable pricing. Our product prices currently include our assessment of applicable import duties and taxes for standard shipments. However, international trade policies are subject to change.

If unexpected regulatory adjustments occur (e.g., new tariffs or significant rate increases) after your order ships, we reserve the right to offer you two options:

1. Pay the Surcharge: Settle the additional fees to release your shipment from customs.
2. Cancel Order & Request Refund: If you decline the surcharge, the shipment may be abandoned or returned to us. Upon confirmed delivery of the package to our warehouse, we will refund the product cost only—original shipping fees are non-refundable.

We will notify you promptly if such a situation arises and work with you to find a suitable resolution. By placing an order, you acknowledge and accept this policy.

6. Potential for Delays

While we strive to meet all delivery estimates, occasional delays may occur due to factors beyond our control, including:

• Customs inspection holdups
• Severe weather events or carrier service disruptions
• Peak holiday seasons (e.g., November–January)

We appreciate your understanding and patience in these rare circumstances.

Contact Us

If you have questions about your order status, please first use the tracking numbers provided. For further assistance, reach out to our customer service team at:

support@call-3d.com

Thank you for trusting Call3D to keep your 3D printers running!